These 16 remote chat jobs are perfect for those who want to work remotely from home and not spend all day on the phone. Remote work allows you to skip long commutes, and you can wear what you like.
The trend of employees working from home is growing faster than ever, and it’s not going to slow down.
The 2017 State of Telecommuting: U.S. Nearly 4 million Americans work remotely at least 50% of the time, according to Employee Workforce Report.
Working from home allows you to have more freedom. Remote work allows you to skip long commutes, use gym clothes throughout the day, and spend more quality time with your family.
You can also do more at home. A Stanford University study [ 2] showed that remote workers are 13% more productive than workers in offices. People who worked remotely worked more hours and were more productive during that time.
Customer service is the top five remote job. It earns about $16.23 an hour in 2018. Remote chat jobs are a great way to work remotely and do something you love.
What does an online chat agent do?
Chat agents online provide support to customers via text-based chat conversations.
Live chat agents who are successful should be able to work in a fast-paced environment that allows for little downtime. Because they often have multiple conversations going at once, it is important that they can multitask.
You must be able communicate professionally with customers online using correct grammar, punctuation and spelling.
Chat agent jobs may require knowledge about the company you are supporting and the chat platform. When searching for online chat jobs, make sure you look for companies that offer training and don’t require prior experience.
You only need an internet connection and a computer. Depending on your position, you may also need a headset and a phone. It will be easier to focus if there isn’t much noise.
Chat jobs online are not the same as , but they can be used to help you become a virtual assistant. VAs are able to support many activities but they can also help customers by answering their emails or fulfilling orders.
You might be able to make appointments, order supplies or manage social media accounts as a virtual assistant. Customer support is the primary responsibility of an online chat agent.
Some jobs may require you as a customer service agent by phone. These jobs may be more suited for those who prefer to talk to people than type.
16 places to find online chat agent jobs and get paid to chat
Numerous reputable companies offer virtual chat agent jobs . Some companies require specialized knowledge, while others only require customer service skills and an Internet connection.
1. Accolade Support
Accolade Service hires independent contractors to provide customer service. They don’t receive any benefits, such as paid time off or health insurance.
They have the freedom to choose what hours they work. It is not clear what the weekly hours or pay are.
Agents should have:
- American accent
- Excellent customer service skills, both written and oral
- Attention to detail
- Technical support skills
These are the technical requirements
- A headset
- A computer with Windows 7-10 (Macs not eligible).
- Hardwiring your computer to the internet is essential
Apple At Home Advisors answer customer questions and offer online chat support. Apple offers an iMac and headset for its home advisors. Access to the internet and a place where you can work are essential. The company will cover a portion of your internet expenses.
It is helpful to have experience with Apple products such as iPads and iPhones in order to succeed in this role. However, it is not necessary. Apple offers training in the technical aspects and the Apple approach to customer support.
Apple At Home Advisor also offers free career development resources, paid time off, product discount, and paid time off. Apple offers both full-time and part-time roles as At Home Advisors. During the interview process, you’ll be able to learn more about the benefits and pay.
Asurion is a telephone insurance company that employs customer service representatives to work from home. They help customers with technical questions and process claims. Starting out, employees make $13.50 per hour.
This job requires:
- High school diploma or GED
- Ability to work weekends and nights
- Six months experience in customer service
- Ability to pass background checks or drug tests
Also, you will need to have a calm working environment and high-speed Internet. Asurion will provide all the equipment. The pay for these positions is not listed.
Amazon hires remote employees as Customer Service Associates. Amazon currently offers $15 per hour and benefits to remote customer service workers.
Customer Service Associates were expected work 20 to 29 hours per week. However, it was possible for employees to be available up 60 hours per week depending on the volume of customer calls and chats.
Amazon customer service representatives can expect to communicate with customers via email, phone, and chat. This environment is fast-paced and requires strong customer focus.
Uber employs community support representatives around the globe to resolve customer problems via chat, email, or phone. Uber requires you to be compassionate towards riders and drivers in order to work. Uber is seeking support representatives who are able to communicate clearly and effectively in written and spoken English.
When support is in high demand, you can expect to work night shifts or weekends. Uber prefers support representatives to have a bachelor’s degree in Business Communications, English, Journalism or English. However, a degree is not required.
Uber Community Support jobs, at the moment, are not available for work-from-home, but they can be found in full-time offices.
Arise employs independent, work-at-home chat representatives to meet its clients’ chat requirements. Chat agents provide support and troubleshooting for customers in real time.
Arise hires you to provide chat agents for many companies. You work as an independent contractor while Arise connects with companies. This allows you to be more flexible in your job search.
Arise offers online support for new contractors.
7. Best Buy
Best buy employs full-time customer service agents and client service representatives to assist customers with their problems via chat and phone. You may also respond to customers via Best Buy forums and social media.
Customers may have questions about technical issues, local stores, or problems with delivery. Customers should feel comfortable talking to service agents via chat and phone. Ideal experience in customer service is at least one year.
Best Buy customer service agents must be flexible and able to work weekends and evenings. It prefers to hire people who are familiar with troubleshooting and working with consumer electronics.
Agents work from a retail or office environment. Although pay is not mentioned in the job postings, the average hourly wage for Geek Squad employees hovers around $11-$12 an hour.
Contentrix (formerly Convergys) specializes in creating a work-from-home workforce for customer service and sales roles. It is currently recruiting in 35 states to fill remote customer support positions. Concentrix requires you to have a computer and an internet connection. You may need additional requirements for clients.
Workers at Concentrix earn $10 an hour and are paid every two weeks. Concentrix hires both part-time and full-time workers. You can work up to 40 hours per week. When you are hired, you will agree on your work schedule.
Concentrix offers both online and in-person training. Concentrix will assess you after you have completed your training to ensure that you are ready for customer interaction.
was previously known as Talk2rep. It offers customer support outsourcing services, including text support and live chat. The company employs US-based, work-from-home customer support representatives. OutPLEX allows you to resolve customer problems via email or telephone.
You must be able type between 30 and 50 words per minute without errors in order to qualify for these chat jobs online. You can test your typing speed online .
You must have an internet connection and a Windows operating system. Apple computers are not eligible. A high school diploma or GED is required. You must also be able to multitask, perform independent research, communicate well, and use grammar and spelling correctly.
10. Chat Shop
Chat Shop customers around the globe. Live Chat Agents are The Chat Shop . Although The Chat Shop offers training, you will need to be fluent in English and have excellent typing and grammar skills. It currently only hires in Florida, Georgia and Tennessee.
A well-organized worker, able to multitask and learn new skills, is also required. Chat Shop agents work typically 20-40 hours per week from their home.
Equipment for a home office setup is essential for new agents. This includes dual monitors and hardwired internet. If you plan to use a laptop at work, the Chat Shop recommends you have an external keyboard or mouse.
SiteStaff provides boutique chat services for businesses. SiteStaff’s customer chat hosts are focused on personal service and can be done from your home office.
SiteStaff Chat Hosts must be able type 65-75 words per minute to qualify. Strong knowledge of grammar, punctuation, and spelling is essential.
SiteStaff is seeking chat hosts with exceptional problem solving skills. SiteStaff does not provide information on benefits and pay, but you can find out more about this during the recruitment process.
12. Live Person
LivePerson employs Client Partners to manage enterprise customers. LivePerson’s Client Partners will work closely with customers’ executive teams throughout the relationship.
This role will allow you to work remotely, drive continuous improvement efforts, be an expert on LivePerson’s offerings and manage customer contracts.
LivePerson requires a minimum of a bachelor’s degree, as well as seven years experience in account management. An MBA is an advantage. LivePerson offers competitive benefits and paid time-off to support your family’s life.
LiveWorld employs both part-time and full-time customer service agents who work from home to provide customer service and engagement. You should speak fluently in both the language you are supporting and English to be a LiveWorld agent.
LiveWorld’s primary responsibility will be to respond to customer social media posts and user content in a social context.
This position is not available via phone. You will be writing a lot so you need to have good grammar, punctuation and spelling skills. You will need to set aside time to work in a quiet area.
Sometimes, it is necessary to be available on weekends and nights. Reliable internet access, phone access, and a computer are essential.
Support.com has contact center opportunities for those who are interested in working remotely in a fast-paced work environment. Support.com offers tech support to clients via chat and phone.
Support.com is a technology-focused site. You will need to be familiar with troubleshooting Macs, iOS, Androids, and Windows devices.
Support.com offers perks such as tuition reimbursement, paid time off, and paid training. Support.com offers a content library that will help you grow your tech support skills.
You will also be eligible for a tax-free reimbursement for work-from-home expenses. Many reviews on the internet indicated that the reimbursement was $0.50 an hour to cover equipment and internet use.
15. Fancy Hands
You can sign up to become a Fancy hands virtual assistant if you are looking for more variety than the standard online chat job. You can do many different jobs as a VA including chat jobs online. Fancy Hands can hire virtual assistants at any time, so you are free to set your own hours.
Each task starts at $3 to $7. As you get more experience, your pay may rise. This will depend on how complex the task is and how fast you complete it.
You will need to have excellent communication skills and internet research skills in order to succeed as a VA. You will need your own computer and an audio headset.
Fancy Hands also employs Customer Service Associates on-site for its NYC office. Customer Support Associates assist clients with troubleshooting and managing their issues. This job requires you to be available on weekends.
Customer Success Managers are available to assist customers using Software as a Service (SAAS). Freshworks’ entire suite of solutions is supported by Customer Success Managers (CSMs).
Customers will communicate via video and phone, giving valuable insight and training. Remote jobs are not possible as the CSM position is located in Freshworks’ San Mateo office, CA.
Find clients with online chat jobs websites
You can create a schedule that suits you and your needs if you are willing to work with clients. Freelance job websites allow you to set your hours and prices, and can connect you with clients.
FlexJobs provides a list of flexible and remote jobs. This includes both part-time and full-time positions for experienced and entry-level candidates. Flexjobs allows you to find flexible and remote job opportunities you might not see on traditional job boards.
Postings can be for both employee and freelance roles. FlexJobs offers many resources to assist you in your job hunt. These include resume reviews, job search checklists and video introductions.
FlexJobs costs $14.95 per monthly. As a member, you have full access to all job postings as well as job search resources. If you are looking for a job quickly, you can choose to pay for one month.
FlexJobs offers annual and quarterly rates for job seekers who plan to continue their search for a long time. You can request a full refund within 30 days if you are not satisfied with the service.
By posting your services to the site, you can become an independent customer service agent for Fiverr.
Sign up and create your profile. Then, post your chat agent services on Fiverr’s marketplace. Fiverr allows you to connect with customers and negotiate terms. You can also collect payment.
Once your client has verified the work, you will receive payment. Fiverr allows you to pay via PayPal or direct deposit.
Prices can be set anywhere from $595 to $995. To find similar gigs, you can search for them before creating a listing. Be sure to include relevant information about your skills such as language proficiency and typing speed.
Make sure to let potential customers know when you are available and make your pitch professional and friendly.
To begin looking for work on Upwork, create a free profile then search for the chat support jobs you are interested in. Upwork will alert you whenever new jobs become available and highlight any jobs that may be a good match. After you have found something that interests and you are satisfied with it, you can offer your services to the client.
Upwork makes it easy to communicate with clients and send invoices through the site.
You can create a profile free of charge, but Upwork charges 20% for the first $500, 10% for lifelong billings between $500 and $10,000, and then 5% for lifetime billings above $10,000.
This is something you should keep in mind as you search for jobs on Upwork. Each time you meet a potential client, you’ll be paid $0.15.
Freelancer allows you to connect with clients looking for freelancers for any job. Create a profile with your skills and experiences. You can submit a bid for a potential client if you find a job that interests you.
Accepting your bid means you are allowed to complete the work and get paid. After you have completed a few jobs, you can raise your rates and bid higher.
To access Freelancer jobs, you must pay. The Intro plan costs $0.99 per month and allows you to list 30 skills as well as submit 15 bids each month.
You can upgrade your membership to gain additional features, such as the ability to submit additional bids or add more information. The membership can be deducted from your taxes as an expense.
Prospective customers can be impressed by new freelancers who present a professional proposal.
Tips for Online Chat Operators to Make More Money
Anna Barker, the founder of The Logical Dollar worked as a customer support agent for insurance companies in order to process car accident claims. She stated that operators must be able write positive sentences so that they don’t misunderstand. Although it can be hard to read through text, this is essential for this type work.
Although many text chat operator jobs can be done from home, they do not require any prior experience. However, some need to have a legal, technical, or language background. The good news is that you can make more with this experience. The good news? Those with this experience often make more.
Barker stated, “In addition to that, if your areas of expertise include professional experience in a specific field or a second-language, see if that can be leveraged for a job that offers a higher pay.” Barker said that my legal experience, even though it was minimal at the time I was a student, was definitely an asset.
To improve customer service, many companies hire chat agents online. Chat agents can choose their own work hours, while others are more flexible. Others require that you work specific shifts or be present on-site.
Barker stated that some companies require chat operators to be available at night so customers can speak to someone anytime, day or night. This may work for you, but if it doesn’t, make sure you know the hours you are signing up.
Chat agents who are successful enjoy multitasking in fast-paced environments. Barker stated that agents are often judged on the number of requests they can handle during a shift. You might consider data entry or other work-from home gigs.